Privacy Policy

Kaoni Play Therapy is committed to protecting your privacy and managing your personal information with care and transparency. This policy outlines how we collect, use, store, and disclose personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We collect personal information that is necessary to provide therapeutic services and support to children and families. This may include:

Child’s name, age, and date of birth
Parent or guardian’s name and contact details
Medical, developmental, and psychological history
Information provided during consultations or assessments
Session notes and therapeutic observations
Emergency contact information
Billing and payment details

2. How We Collect Information

We collect information directly from parents, carers, and (when appropriate) from children during intake and therapy sessions. We may also receive information from referring professionals, such as GPs, schools, or psychologists, with your consent.

Information may be collected via:

Intake forms and questionnaires
Phone, email, or in-person consultations
Observations made during therapy sessions
Written reports or referrals

3. Why We Collect This Information

The information we collect helps us:

Provide safe and effective therapy tailored to the child’s needs
Understand a child’s background, experiences, and support system
Maintain accurate records in accordance with professional guidelines
Communicate with parents, carers, and referring professionals (with consent)
Fulfil our legal and ethical obligations as child therapists

4. Storage and Security of Information

All personal information is stored securely, whether in paper or electronic form. We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.

Electronic records are stored on password-protected devices or secure platforms. Physical records are stored in locked filing systems. Only authorised personnel have access to client information.

5. Disclosure of Personal Information

We do not share your personal information with third parties unless:

You have given written consent
Disclosure is required by law (e.g. under mandatory reporting obligations)
It is necessary to prevent serious harm to a person’s health or safety
It is required for coordination with other professionals directly involved in the child’s care

We do not sell or share your information for marketing purposes.

6. Access and Correction

You have the right to access and request correction of your personal information. If you would like to view your records or believe any information is inaccurate, please contact us. We will respond to all requests within a reasonable timeframe.

7. Retention of Records

We retain client records for the minimum period required by professional standards and legislation (generally seven years after the last client contact, or until a child turns 25). After this time, records are securely destroyed or permanently de-identified.

8. Website and Online Privacy

If you use our website, we may collect anonymous information such as page visits or browser type to improve our site. We do not collect personal information through the website unless you choose to submit a form or contact us directly.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website or by request.